The 69 Words GM Employees Can Never Say

General Motors put together a list for employees back in 2008: 69 words and phrases that were not to be used in public presentations, according to the Wall Street Journal. They include: defect, defective, safety, safety related, dangerous, bad, and critical. You know, words that the average person, in the context of the millions of cars that GM has recalled, might understand as indicative of underlying problems at the company. Oh, terribly sorry, "problem" was on the list as well.